Frequently asked questions
Planet Wildlife
Is "Planet Wildlife" only suitable for children or also for adults?
"Planet of the Animals - the immersive exhibition" is an experience for the whole family. Children will be thrilled by the entertaining and educational content, while adults can enjoy the impressive images and innovative digital narratives. The exhibition is aimed at anyone who is open to new media formats and wants to interact with digital and immersive content. Whether you come as a family, with friends or on your own, "Planet of the Animals" offers a unique experience for young and old alike.
Tickets & Validity
Can tickets be purchased on site?
Tickets can be purchased at the box office in the IMMERSIUM:WIEN foyer. However, we recommend buying tickets online in advance.
My desired time slot is fully booked online, are tickets still available on site?
If the desired time slot is fully booked online, there are no more tickets available to buy on site for this slot.
I'm running late and won't be there on time for my time slot. What happens?
Please be on site in good time. We recommend 15 minutes before the start of your time slot. Late arrival does not guarantee admission. Tickets lose their validity if they are delayed.
Can I go in and out with my ticket during my booked time slot?
No. Admission to the world of experience is one-way. The foyer on the ground floor with our IMMERSIUM:SHOP, the toilets and lockers is also accessible without a ticket during the opening hours listed.
Can I redeem or book a ticket without a time slot?
Entry to the exhibition rooms is only possible with a time slot. To ensure that all visitors can enjoy the full experience, admission is timed. To ensure your preferred date and time for your visit, we recommend booking your tickets as soon as possible.
How can I contact someone from the ticket service?
You can reach the Fever Ticketing team directly via the app as a chat, via online forumlar here.
In urgent cases you can also reach the Fever Support Team at: +493083795140
Prices, discounts & payment methods
Can I pay by card on site?
Payment on site is possible in cash as well as by debit and credit card.
What discounts are available?
When purchasing IMMERSIUM:WIEN tickets online, all visitors benefit from discounted conditions. You will also find additional discounts in our tariffs.
Are there discounts for wheelchair users and people with disabilities?
Yes. These are constantly updated in the online store or under prices. Registered accompanying persons have free admission to the exhibition and do not require a separate ticket.
Can I book the additional service of the VR Ride on site at short notice in addition to my ticket?
Yes. If you decide to do the VR Ride at short notice, you can book an upgrade on site.
Interesting facts about the visit
Is the IMMERSIUM:WIEN wheelchair accessible?
All IMMERSIUM:WIEN premises are barrier-free and therefore wheelchair-accessible. Please note that the route through the exhibition varies for people with reduced mobility.
Can I walk through the premises with my baby carriage?
Access to the IMMERSIUM:WIEN foyer is wheelchair accessible. Baby carriages are not permitted in the exhibition rooms. We recommend using the parking spaces provided for this purpose.
Are there accessible toilets?
Access to the toilets is wheelchair-accesible.
Is there a baby changing room?
Baby changing rooms are available on site.
Are there checkrooms?
Personal belongings can be stored in the lockers available on site
Can I bring food and drink?
Eating and drinking is not permitted in the exhibition rooms.
How long can I stay at IMMERSIUM:WIEN?
We recommend that you plan around 60 minutes for your visit to IMMERSIUM:WIEN.
I have lost/forgotten something on site.
You are welcome to contact us directly at [email protected]. Our team will take care of your request quickly.
Are pets/dogs allowed?
Pets (including dogs) are not permitted on the premises. Assistance dogs and guide dogs are excluded. To prepare the animals, we refer at this point to the use of projections and installations with strong visual and acoustic elements.
In which languages is the program available at IMMERSIUM:WIEN?
The current exhibition is available in German and English (some elements only in German). As it is an immersive experience with interactive stations, realistic projections, visual representations and playful elements, the focus is on the visual experience.
Where does the content of the IMMERSIUM:VIENNA world of experience come from?
The IMMERSIUM:VIENNA experience is technically, graphically and digitally developed and designed in Austria. The content is developed, tested and designed in collaboration with national and international experts from the respective genres.
Do I need to download an app on my smartphone before my visit to get the full experience?
No apps are required for the visit.
Is there an age limit?
The IMMERSIUM:WIEN adventure museum is recommended from the age of 4. Selected activities can only be used from the age of 4 and/or with an accompanying person. The VR Ride may only be used by children from a minimum age of 4 years. It should be noted that the recommended age depends heavily on the character, temperament and interest of the children.
Is there a merchandising online store?
There is currently no online store with merchandising products. The IMMERSIUM:SHOP is open during the designated opening hours and is accessible without a ticket via the ground floor. Visitors can expect a fine selection of children's toys, souvenirs, coloring books and plush mascots.
Arrival
How can I travel by public transport?
You can find out more about how to get here in the Travel section
Are there parking facilities on site?
We recommend traveling by public transport. There are no direct parking facilities. If you are traveling by car, you will find public, paid parking garages in the immediate vicinity.
Groups, schools & kindergartens
I would like to visit IMMERSIUM:WIEN with a group and/or school class
Group and school class tickets can also be booked via FEVER. Click on Tickets and then on the exhibition you would like to visit with your group.
Events, Press & Partners
I am a member of the press and have a request
For press inquiries, please contact our team at [email protected].
I am a tourist guide and/or tour operator and would like to work with IMMERSIUM:VIENNA.
Our B2B team will be happy to answer individual inquiries relating to partnerships and collaboration at [email protected].
Can the premises of IMMERSIUM:WIEN be booked for corporate events?
The premises can be booked for events. The IMMERSIUM:WIEN team will be happy to answer any questions you may have at [email protected].
Can I book a children's birthday party at IMMERSIUM:WIEN?
A separate party room is available for children's birthday parties up to a maximum of 16 children. Further information on party packages and additional services can be found under Party room.
Additional information about the visit
Claustrophobia
People who suffer from claustrophobia should skip the pre-show. More information is available from the team on site.
Light sensitivity & epilepsy
This exhibition can potentially trigger seizures in people with photosensitive epilepsy.
Disclaimer contents
Please note that selected content in the immersive experience can be frightening due to the real depiction of animals and other elements. We recommend that parents prepare their children for this.
